Charlestown Woodburners And Fires St Austell Cornwall – Family Run Business

COME AND VISIT OUR FRIENDLY SHOWROOM STAFF

Charlestown Woodburners And Fires based in St Austell, Cornwall are a family run buisines by Geoff and Mandy Bate. We feel that its important and also interesting for customers to have some background information on who we are so they feel comfortable and know who they are dealing with.

Geoff: I’d worked for 16 years as a plumbing and heating specialist, and had noticed an increase in people asking me to fit woodburning stoves. I went on a day training course in Exeter, with the sole intention of being able to fit stoves; while there, I met a couple of sales reps there who told me they only sold stoves to showrooms. Within a couple of weeks, we’d found premises, secured a bank loan and opened a showroom in July 2015. It all happened very quickly. I really enjoy my work now – it’s so varied. If business continues to grow, my plan is to expand, taking on more engineers which in turn will reduce our lead time and diminish customers’ waiting time.

Mandy: When we opened the showroom in 2015, it was clear there was a role for me in managing the books. I’m a civil servant, working for the Department for Work and Pensions; I now do both part-time. It’s a family affair: our son Ryan, 23, works alongside Geoff as a handyman, and our computer whizz niece, Tracey, works in store. Then we have Justin, who is a HETAS engineer, and Dan, who is in training.

Not forgetting Nellie: Our springer spaniel/Labrador cross, who came to live with us two days before Christmas. We’d been 14 months without a dog; we previously had a German shepherd, but it really didn’t work with the shop. He was too boisterous, and we were working such long hours, it wasn’t fair, so he went to a loving home in Wales. Nellie fitted in from day one; everyone loves her, and customers often say they’ll come back just to see how she’s getting on.

Woodburner Engineers St Austell Cornwall

Testimonials

A First Class job… Our hearth and new Fire have been completed today and we are more than happy with the end result. The Fitters were pleasant and easy to work with, nothing was too much bother and NOTHING was rushed. Time, care and expertise taken to ensure a cracking job. Also the showroom staff were friendly, knowledgeable and helpful and again, nothing was too much trouble. A big thank you to everyone, especially the lovely Tracey, great customer skills and a happy smile…. something you don’t always see now-a-days. We would highly recommend Charlestown Woodburners & Fires to anyone.

Jonathan Creek

Brilliant service and fantastic value. Clean and efficient service. Love our new Mendip 8. Thanks to Geoff and all the team.

Andy Goundry

We would heartily recommend Charlestown Woodburners and Fires. They did a fantastic job fitting ours. We don’t have the easiest access to our property, but nothing was too much trouble for them. See our before and after photos. Posted today! Yes, that really is the same fireplace.

Bill Simpson

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